Frequently Asked Questions (FAQ)
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders worldwide.
Do you ship internationally?
Yes, we ship to most countries around the globe.
How long will it take to receive my order?
Delivery times vary by location:
- Europe: 3-5 business days
- United States: 5-7 business days
- Rest of the world: 7-10 business days
Orders & Payments
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
How do I initiate a return or exchange?
Contact our Customer Support team at support@rawstar.com with your order details, and we’ll guide you through the process.
Are returns free?
Yes, we provide free returns for all orders.
Returns & Exchanges
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.
Can I cancel or modify my order?
Please contact us at support@rawstar.com within 24 hours of placing your order for any changes.
