Terms of service

Data Processing and Purpose

In compliance with Articles 12, 13, 14, and subsequent provisions of the General Data Protection Regulation (GDPR) 2016/679, concerning the protection of natural persons with regard to the processing of personal data, Rawstar by Silvia Scarabello and Alberto Perini (owners of Rawstarclothing.com), as the Data Controller, provides the following information:

Personal data will be processed for commercial purposes, direct sales, marketing, commercial information, promotional activities, statistical purposes, and the analysis of consumer preferences. This processing may involve both electronic and paper-based means, as well as communications with third-party companies strictly for direct marketing purposes.

The legal basis for processing includes:

  1. Contractual obligations arising in connection with the data subject as part of a purchase agreement ("processing necessary for the performance of a contract" - GDPR Art. 6(1)(b)).
  2. Legitimate interest of the company for direct marketing purposes ("processing necessary to pursue a legitimate interest of the data controller" - GDPR Art. 6(1)(f)) and Recital 47, which states, "Direct marketing may be regarded as carried out for a legitimate interest."
  3. The consent of the data subject for all other types of processing carried out by the Data Controller (GDPR Art. 6(1)(a)).

Contact Details of the Data Protection Officer

For inquiries, please contact: contact@raw-star.com

Mandatory and Optional Data

  • Mandatory Data: Name, surname, and full postal address are required to:

    • Fulfill Rawstar's contractual obligations in case of a purchase order.
    • Provide post-sale support.

  • Optional Data: Additional personal data (e.g., landline number, mobile number) may be provided at the discretion of the user. When supplied, these details allow:

    • Contacting the data subject for service communications related to their order.
    • Assessing customer satisfaction with the products.
    • Offering promotional deals, commercial information, and updates on new Rawstar products based on the subject’s preferences, through automated marketing methods (e.g., email, SMS/MMS, calls).

For specific campaigns (e.g., prize contests), Rawstar may request permission to publish personal details and/or the subject's image for advertising purposes. In these cases, explicit consent will be sought.

For users of the website www.rawstarclothing.com, data such as name, surname, and email address are required to register on the website, access restricted areas, and benefit from sales support. With the user's consent, these details may also be used for sending newsletters.

Data Processing and Storage

Personal data is processed through a centralized database using IT and telecommunication tools, accessible only to authorized personnel. Employees and collaborators specifically designated for data processing may have access to the data to fulfill contractual obligations.

Third-party service providers may also access data for strictly functional purposes related to contract execution, such as:

  • Data entry and messaging services.
  • Call centers.
  • Package delivery carriers.
  • Payment processing companies.
  • Security service operators.

Specific directives are provided to ensure compliance with data processing standards, and violations may result in disciplinary or legal actions.

Data Retention Periods

  • Marketing Data: Retained for up to 24 months.
  • Profiling Data: Retained for up to 12 months.
  • Contractual Data: Retained as required by law for civil, fiscal, accounting, and administrative purposes, or to provide evidence in case of disputes or specific requests from competent authorities.

User Rights

Under GDPR Articles 15–22, the data subject has the right to:

  1. Access their personal data (Art. 15).
  2. Request rectification of inaccurate data (Art. 16).
  3. Request deletion of data under specific conditions (Art. 17).
  4. Restrict processing under certain circumstances (Art. 18).
  5. Object to data processing for direct marketing or profiling (Art. 21).
  6. Withdraw consent at any time without affecting the lawfulness of processing based on prior consent (Art. 7(3)).
  7. Data portability: Receive personal data in a structured, commonly used format and transmit it to another controller (Art. 20).

Cookies and Navigation Monitoring

By accessing Rawstar’s website, users agree to the use of cookies. Cookies are used to:

  • Enhance browsing experience.
  • Track anonymous statistical data, such as email read rates, clicks, and web page visits.
  • Personalize website content based on user preferences.
  • Prevent repetitive display of advertisements.
  • Recognize returning users and save their cart selections.

Users can manage or disable cookies through the Cookie Policy.

Special Notes

  • Orders from minors aged 16+ are accepted, and data is processed solely for order fulfillment.
  • Rawstar offers electronic invoicing services at the user's request, adhering to all legal requirements.

For any clarifications, users may contact: contact@raw-star.com

Data Controller Information

Rawstar by Silvia Scarabello and Alberto Perini
Registered Address: Chiasso, Switzerland

For more information, please refer to Rawstar’s Privacy Policy available on the website.